Frequently Asked Question

Crypto payment is not being detected
Last Updated about a month ago

If your order is not shown in your order history, we have not received your payment. Crypto payments may be slightly slower than our other payment methods. However, usually, it takes below an hour until we receive your payment.

Possible reasons your crypto payment is not being detected:

  • You have not paid the correct price (over-payments are not a problem, but underpayments are creating trouble)
  • You have not sent it to the correct address
  • Your transaction has not been approved

Don't hesitate to get in touch with our customer support if you made a mistake. 

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